The company “ANDREAS LAGOS E.E.”(“ANDREAS LAGOS NOMAD CHEF”)  located in Athens, no. 21 Mavromichali street, and legally represented, with VAT n. 800839852 and Tax Office D.O.Y. D’ in Athens has created the website/ e-commerce store ”www.tagathon.com” trading products via the internet (hereinafter referred to as “e-shop”) with e-mail address: [email protected] and telephone number for e-shop customer service:+30 211 0170752.

The use of the website is provided to visitors/users/customers (hereinafter referred to as “customers”) for personal use under the following terms and conditions. The customer it is hereby deemed to have read carefully the following and consent and accept unconditionally the terms herewith without exception. If a customer does not agree with these terms, then at his own responsibility should refrain from the visit and use of the site as well as from any transaction at the e-shop. The web site is referring exclusively to persons with legal capacity.

  1. General terms

1.1. The company reserves the right to modify or revise freely the terms of use, whenever it deems it necessary, and undertakes the obligation to inform the consumers of any change through the e-shop page, indicating the date of modification. Any use of the website or transaction made at the e-shop assumes acceptance of all the modifications from the part of the customer.

1.2. In addition the company reserves the right to freely choose the products it displays and sells on its website and to modify, renew or/and withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts it may choose and freely make, subject to information of the consumers, where it is legally required.

1.3. At this point it should be noted that the information contained in the indications on the products, such as for example the dates of their production and expiry, are provided by the suppliers themselves with which the company cooperates and the company is not responsible for their truth or accuracy. In any case the suppliers’ details are written on the products. The company participates in the distribution chain only as an intermediary or final seller.

1.4. All products available in the e-shop are sold exclusively to consumers as final users. Resale of the products for commercial purposes is forbidden.

1.5. Visitors under the age of 18 are not allowed to make transactions at the e-shop nor to share with the company any data or other information. In any case the company reserves the right to conduct the relevant check.

1.6. The company makes every effort to protect this website from malicious software and ensures its maintenance and accessibility, but can not guarantee that the website will remain unharmed by cyber attacks or that it will not procced to temporary or permanent modification or disruption of the website. Therefore, before any use of the website, the customer must by his means ensure that his access device in the website is protected.

1.7. The company is allowed to collect identification data of the site, using similar technologies such as cookies. You can read about the company’s policy concerning cookies in Appendix 2. Use of the website presupposes that the customers agree with the above policy as well as with the Privacy Policy (Appendix 1).

  1. Intellectual Property

The whole content of the website and the e-shop, including any trademark, logo, image, layout or form, photo, text, catalogue of the products etc. belongs to the company or the company has the legal licence to use it, remains the intellectual property of the company or/and of the licensors respectively and is protected by Greek, European and international laws and contracts concerning intellectual and industrial property and trademarks. Any copy, transfer based on this content or effort to mislead the public about the actual operator of the website and the e-shop is forbidden. It is not allowed to reproduce, republish, store, announce, distribute, transmit or otherwise use in any way or means the content for any commercial or other purposes, unless you have received prior written permission from the company. Use of the above content in the e-shop does not in any way provide to third parties permission or right to use it.

  1. Terms of sale of the products

3.1 The presentation of the products on our website has the character of an invitation to the customers to submit a purchase proposal and does not in any way consist a commitment of the company for the availability and sufficiency of the products.

3.2. By sending a request for an order, the customer agrees to receive all the relevant e-mails and to make sure that these e-mails can reach him and to keep them throughout the transaction. The parties agree and accept that the communication described in these terms and the way it is conducted also covers the legal requirements for written communication concerning the order, where and when the law requires it.

3.3. It is possible to place your orders by telephone on the telephone line: +30 211 0170752. In that case, if possible, the relevant e-mails are send to the e-mail address the customer will provide to our responsible representative. Otherwise, the customer accepts that the confirmation of the order recorded in the telephone conversation is a complete proof of the total order and its price and that it meets the terms and conditions of the written information and confirmation of the order, where and when law requires it. In addition, as informed at the beginning of each telephone conversation, the customer accepts that the telephone calls are recorded for security reasons and for reasons that serve the best execution of the order. It is explicitly stated that no financial data is saved in our system. Otherwise all these terms of use of the website apply also to telephone orders.

3.4. When the customer completes the placement of the order and the company has received and accepted the purchase proposal, the customer will receive an e-mail confirming that the company has received and accepted his order. If the customer decides to procced to the completion of the order, he may choose the way of payment that is described in article 4. The purchase agreement will be deemed executed only after the payment has been approved and the credit/ debit card is charged. After the successful completion of payment the customer will receive an e-mail confirming the order to the e-mail address that he has declared. In case the customer has chosen to pay cash on delivery, then the confirmation of the order will be valid under the condition of the proper payment on delivery.

3.5. Then the order will proceed to the step of collection for delivery and an e-mail will be sent to the customer only when the products are shipped to the delivery address.

3.6. If for any reason there is an unexpected shortage in any of the products of the order or a product is available after the delivery time listed in our e-shop or there is an error in the pricing of a product or there is any other problem in relation with the products, then our company will make every effort to contact the customer in order to communicate with him about any modification or cancellation of the order. If it is not possible to communicate with him for 7 calendar days, then the order will be executed for its available part and it will be cancelled for the rest. If the order is cancelled but the customer has already payed for the products that have been cancelled, he will get a refund for the paid amount without interest.

3.7. Delivery of the products

3.7.1. Delivery of the products will be conducted by our cooperating transport company COMVOS EXPRESS. Our company can not guarantee either the arrival time or the exact delivery time of the order, and is not responsible for any delays due to force majeure or to events of chance or events beyond its control. Our company is responsible for the proper delivery of the order to the transport company, from which the risk is transferred to the buyer. The transport cost is the one stated every time by the price policy of each shipping company, which is solely responsible for shipping charges and which can change prices at any time.

3.7.2. If on the delivery the customer is not present on the delivery address he declared  to receive his order, the distributor (if this is supported by this transport company) will leave a note with instructions on how to receive the order. The distributor will attempt to deliver the product to the customer up to as many  times as this transport company can support, otherwise it will remain at the distributor’s premises at the responsibility and expense of the customer and subject to the transport company’s general conditions of safekeeping. In this case, the risk of loss or damage concerning the products is transferred to the customer. In addition, due to the nature of some of the products, which can decay or expire soon, or which are susceptible and therefore sensitive, our company does not take responsibility if the products are not received by the customer on the delivery day by his own fault. If the customer has declared for a cash on delivery payment and does not contact our company to receive the product within 3 days of the unsuccessful delivery attempt, his order will be cancelled automatically.

3.7.3. It is clarified that the shipping time may vary depending on the availability of the products in relation also with their place of origin. For orders within Greece, delivery usually takes place 2-5 business days after confirmation of the shipment. For orders within the European Union (Greece not included), the delivery will usually be completed within 5-10 business days after confirmation of the shipment. The above mentioned delivery times are indicative and subject to delays due to force majeure or to events of chance or events beyond the company’s control, such as, for example during periods of great commercial activity.

3.7.4. For orders over 80 euro the shipping is free. For orders up to 80 euro the shipping cost is 5 euro. In case the customer has chosen to pay cash on delivery there is an extra cost of 2 euro. For orders delivered to inaccessible destinations, there is an extra cost of 2 euro. In any case the final shipping cost will be calculated, depending also on the delivery address, and included in the order.

3.7.5. The customer will sign on the delivery and will be granted the shipping bulletin and the receipt/invoice of the purchase.

  1. Payment

4.1. All prices are in euro and include VAT. Any additional charges that may arise (for example due to the special packaging of the products) appear clearly in the completion of the order.

4.2. Upon completion of the order, the customer can choose the way of payment he wishes, namely: cash on delivery of the products with extra charge of 2 euro or by credit/debit card/PAY PAL.

4.3. If the customer chooses the credit card as a form of payment, the process will be executed and completed through “PIRAEUS BANK” that provides all the security of electronic transactions. In particular, transactions in our e-shop are protected by top online security systems (SSL (Secure Socket Layer) by Lets Encrypt) as they are governed, by a statement from our financial institution partner, under the PCI / PSS protocol that guarantee a secure trading environment. The collection and process of the financial data are received only from the financial institutions that we cooperate with, which are solely responsible for processing them to complete the payment. The customer commits that all the data he provides are true and accurate, that he is the authorized user of the credit/debit card that he used and that there is sufficient balance for the payment of the products.

4.4. According to the applicable tax provisions, transactions over 500 euro are not allowed to be effected in cash, therefore, in that case, the customer can not opt for cash on delivery.

  1. Withdrawal

5.1. Those customers who make purchases from our e-shop as consumers and conclude the purchase contract for personal use, may withdraw from the purchase within 14 days of receiving their order by sending (within the above deadline) the withdrawal form. The customer must return the product in the condition he received it exclusively to the company, in the address no. 21 Mavromichali street, postal code 10680, Athens, at the latest within 14 days from the exercise of his right of withdrawal at his expense and assuming any financial compensation required due to any reduction in the value of the products.

The right of withdrawal excludes products that can decay or expire soon, or that are susceptible and therefore sensitive.

5.2. In order for a return to be accepted, the product should be in the condition received, unused, complete with the original package of the item, together with all the documents that accompanied the product, keeping the right conditions of maintenance and generally the products without having suffered any reduction in their value. Return products must be accompanied by the receipt/invoice of purchase or shipping bulletin and the withdrawal form completed and signed by the customer.

5.3. The customer can fill in and submit electronically in the e-mail address: [email protected] the template of withdrawal from our website or any other clear statement. Then the  company will send an e-mail  confirming receipt of the withdrawal form.

5.4. Provided that the right to withdrawal is duly exercised and the product has been returned, the reimbursement of the amount already paid will be made directly by the company or in cooperation with the affiliated payment provider or otherwise within the time allowed by the law in case of withdrawal. If you are being reimbursed via a third-party payment provider, it is possible that you will be charged with a fee imposed  by the third-party payment provider according to its terms of use, for which our company is not responsible. Hereby is explicitly agreed and the customer gives his authorization to the company to withhold from the amount reimbursed any return costs and any financial compensation required due to any reduction in the value of the products due to acts of the customer.

  1. Returns in the event of a real defect or lack of agreed property

Returns of products due to a discovery of actual defect or established lack of agreed property from our fault must be made exclusively to the company, in the address: no. 21 Mavromichali street, postal code 10680, Athens, after the customer first contacts our company. The product to be returned will only be received from the delivery address the customer has stated when placing the order, and under the conditions mentioned above in article 5.2., in order that the company can satisfy the customer’s request within a reasonable time and to refund the amount paid.

  1. Obligations of the customer

The customer while browsing in the website is obliged to evaluate the information provided. In addition he declares that all the information provided by him when using the website are true, complete, accurate and updated. The customer is obliged not to use the website to carry out acts that cause or may cause violation, loss or damage of property or other rights of the company or any third party or could result to the violation of the current legislation, regardless of fault. In addition the customer must not violate any form of proprietary rights of the company or any third party. It is forbidden to use the e-shop for sending in any way, publication, transmission of any content that is illegal, threatening, abusive, defamatory, immoral, vulgar, obscene, amplifying or expressing racial, national or other discrimination or that may cause damage to third parties in any way. The customer is obliged to behave in good faith and abstain from any act that objects to the legislation or to moral or commercial ethics or could harm the company or any third party. Otherwise the customer is liable to cover any damage caused to the company.

  1. Liability disclaimer

8.1. The content of this website is provided “as is” without the possibility of modifications or interventions from the part of the customers, and without any guarantee; the customers agree to use the content at their own responsibility. The company does not claim or warrant the accuracy or reliability of any information provided in this website, as for example, the company is not responsible if the display of the products in the photos differs from their actual situation. Therefore the company will not be liable for any damage against the customers or any third party resulting of the visit or use of the website.

8.2.The company is not responsible for any loss or damage that may be caused by a denial of service attack, viruses, or other technologically harmful material that may infect the customers’ hardware, software, data, or other proprietary material as a result of the use of this website or the downloading of any material posted on this website.

8.3. The company is not liable for any defect attributable to the suppliers which concerns the products displayed in this webpage.

8.4. It is noted that any trademark and brand appearing on this website are the property of the respective trademark owners. Any reference to a trademark or brand is used solely to describe or identify the products and is not in any way asserting that the specific products are supported by or associated with the company.

  1. Amendment

The company has the right, at its absolute discretion, at any time and without notice to modify, remove or change any page of this website.

  1. Electronic Dispute Resolution

Our e-shop is fully harmonized with the out-of-court settlement of domestic and cross-border disputes in relation to sales contracts prepared with its customers as well as with the process of the electronic consumer dispute resolution.

The Electronic Dispute Resolution platform is directly linked to the Alternative Dispute Resolution (ADR) competent agents, which are responsible for dealing with complaints. In Greece, the competent agents are the Independent Authority “Consumer Ombudsman” and the Ombudsman of Banking – Investment Services.

Guidelines for Electronic Dispute Resolution refer to the link below: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

  1. Applicable law and jurisdiction

These terms are governed by the laws of Greece. The parties agree that they will make any effort to resolve amicably any dispute concerning these terms. In case  amicable dispute resolution is not possible, the competent courts for the resolution are the courts of Athens in Greece.

  1. Final provisions

12.1 The above terms bind the parties in total (the company and the customers) and constitute the entire contract of the parties and prevail over any other previous and current contracts between them.

12.2. In case any term is invalidated, it shall not invalidate the rest of the terms of the agreement that remain valid and bind the parties.

12.3 In case the company does not exercise the rights deriving from these terms, this shall not result in a waiver of those rights which may be exercised at any later date and at the reasonable discretion of the company.



Template of withdrawal form

(fill in and return this form signed only if you wish to withdraw from the contract)

To “ANDREAS LAGOS E.E (“ANDREAS LAGOS NOMAD CHEF”), located in Athens, no 21, Mavromichali street and legally represented (email: [email protected]):

I notify herewith my withdrawal from my sales contract of the following products that have been ordered on …/…/…/ received on …/…/…

Consumer’s name/ address/signature/date

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