Returns of products due to a discovery of actual defect or established lack of agreed property from our fault must be made exclusively to the company, in the address no. 21 Mavromichali street, postal code 10680, Athens, after the customer first contacts our company. In such case the company assumes the cost provided that the customer follows the right process for returns as below. The product to be returned will only be received from the cooperating transport company from the delivery address the customer has stated when placing the order. In order for a return to be accepted, the product should be in the condition received by the customer, unused, complete with the original package of the item, together with all the documents that accompanied the product keeping the right conditions of maintenance and generally the products without having suffered any reduction in their value. Return products must be accompanied by the receipt/invoice of purchase or shipping bulletin so that the company can satisfy the customer’s request within a reasonable time and to refund the amount paid in the same way the payment was made in the first place to the company.