DELIVERY POLICY

  1. Delivery of products will be effected by the cooperating transport company COMVOS EXPRESS. Our company can not guarantee either the arrival time or the exact delivery time of the order, and is not responsible for any delays due to force majeure or to events of chance or events beyond its control. Our company is responsible for the proper delivery of the order to the transport company, from which the risk is transferred to the buyer. Transport cost is the one stated by the price policy of each shipping company, which is solely responsible for shipping charges and which can change prices at any time.
  2. If at the delivery the customer is not present on the delivery address he declared to receive his order, the distributor (if this is supported by this transport company) will leave a note with instructions on how to receive the order. The distributor will attempt to deliver the product to the customer up to as many times as the transport company can support, otherwise it will remain at the distributor’s premises at the responsibility and expense of the customer and subject to the transport company’s general conditions of safekeeping. In this case, the risk of loss or damage concerning the products is transferred to the customer. In addition, due to the nature of some of the products, which can decay or expire soon, or which are susceptible and therefore sensitive products, our company does not take responsibility if the products are not received by the customer on the delivery day by his own fault. If the customer has declared for a cash on delivery payment and does not contact our company to receive the product within 3 days of the unsuccessful delivery attempt, his order will be cancelled automatically.
  3. It is clarified that the shipping time may vary depending on the availability of the products and also on their place of origin. For orders within Greece, delivery usually takes place 2-5 business days after confirmation of the shipment. For orders within the European Union (Greece not included), the delivery will usually be completed within 5-10 business days after confirmation of the shipment. The above mentioned delivery times are indicative and subject to delays due to force majeure or to events of chance or events beyond the company’s control, such as, for example during periods of great commercial activity or severe weather conditions.
  4. For orders over 80 euro the shipping is free. For orders up to 80 euro the shipping cost is 5 euro. In case the customer has chosen to pay cash on delivery there is an extra cost of 2 euro. For orders delivered to inaccessible destinations, there is an extra cost of 2 euro. In any case the final shipping cost will be calculated, depending on the delivery address, and included in the order.
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